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Dementia Australia Contents full text

Dementia Australia

Contents

About Dementia Australia. . . . . . . . . . . . . . . . . . . . . . . 2 Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Our message to you . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Section 1:    About dementia. . . . . . . . . . . . . . . . . . . . . 11

Section 2:   Understanding your diagnosis . . . . . . . 25

Section 3:    Healthcare team and treatments. . . . . 33 

Section 4:   Planning for the future . . . . . . . . . . . . . . 49

Section 5:   Living well . . . . . . . . . . . . . . . . . . . . . . . . . 65 

Section 6:   Government support for people    living with dementia . . . . . . . . . . . . . . . . 93 

Section 7:   Dementia Australia services . . . . . . . . . 101

Section 8:   Residential care . . . . . . . . . . . . . . . . . . . .123 Section 9:   Later stages of dementia. . . . . . . . . . . . 141

Section 10: Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . 149

Section 11:   Support and information for carers. . .155

Stay connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

About Dementia Australia

Dementia Australia is the source of trusted information, education and services for the estimated 433,300 Australians living with dementia, and 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. 

Founded by carers more than 40 years ago, today we are the national peak body for people living with dementia, their families and carers. We involve people impacted by dementia and their experiences in our activities and decisionmaking, to make sure we are representative of the diverse range of dementia experiences. We amplify the voices of people impacted by dementia through advocating and sharing stories to help inform and inspire others.

No matter how you are impacted by dementia or who you are, we are here for you.

The Dementia Guide, Edition 4.

©  Copyright 2022 Dementia Australia, ISBN 978-1-921570-72-8

Acknowledgements

The Dementia Guide is produced thanks to the advice and support of:

health, social and aged care professionals

representatives from appropriate peak bodies

government representatives

people living with dementia, their families  and carers

the Dementia Australia Advisory Committee. The group was founded in 2013. Committee members come from a wide range of professional backgrounds and use their skills, lived experience and connections as community leaders to represent people  living with dementia.  

This guide can be downloaded from  dementia.org.au/dementia-guide  

Printed copies are available on request. 

While we strive to keep content accurate and  up-to-date, information can change over time.  For updates, please visit dementia.org.au   or call the National Dementia Helpline on  1800 100 500. 

The original concept and some content have been reproduced or adapted from ‘The Dementia Guide’ with permission from Alzheimer’s Society UK. 

Reproduction, transmittal or storage in whole  or part, other than for the purposes and subject to the provisions of the Copyright Act, is prohibited without the written authority of Dementia Australia. 

About this guide

This guide is for anyone who has been impacted by any form of dementia. The information in this guide is divided into sections. Each section relates to a particular stage of your dementia journey. 

If you are living with dementia, The Dementia Guide will help you understand more about dementia and the treatments, support and services available. It includes information about living well with dementia and making plans for  the future. 

If you are a family member or friend of a person with dementia, this guide will help you to understand more about dementia. It describes ways you can support a person with dementia to live well, and what support and information is available for carers. 

You will find additional resources listed throughout this guide. There is also a checklist on page 149 to help you live well now and plan for the future.  Keep this guide handy so you can refer to it when you need.  

It is important to remember everyone living with dementia is unique. The content in this guide is general in nature and we recommend you seek professional advice in relation to any specific concerns or issues you may have. 

  


 

Section 1 About dementia

Section contents

What is dementia? . . . . . . . . . . . . . . . . . . . . . . . . . 12

Who gets dementia? . . . . . . . . . . . . . . . . . . . . . . . 14

What causes dementia? . . . . . . . . . . . . . . . . . . . . 15

How does dementia affect younger people?. . 21

How does dementia progress?. . . . . . . . . . . . . . .22 

What is dementia?

Dementia describes a collection of symptoms that are caused by disorders affecting the brain. It is not one specific disease. Dementia may affect thinking, communication, memory, behaviour and the ability to perform everyday tasks. It will impact on the person’s family, social and working life. 

Dementia is not a normal part of ageing. 

Everyone experiences dementia differently. Symptoms will depend on the cause of dementia and the parts of the brain affected. 

Common symptoms include:

memory loss 

challenges in planning or solving problems 

difficulty completing everyday tasks 

confusion about time or place 

trouble understanding visual images and spatial relationships 

 

difficulty speaking or writing 

misplacing things and losing the ability to retrace steps 

decreased or poor judgement 

withdrawal from work or social activities 

changes in mood and personality. 

Dementia is generally progressive. Symptoms  often begin slowly and become gradually worse over time.

It is important to remember that no two people experience dementia in the same way. People often lead active and fulfilling lives for many years after their diagnosis.

Who gets dementia?

Dementia can happen to anybody.

The risk of dementia  increases with age

Over the age of 65, Over the age 

dementia affects of 85, dementia 

almost one person  affects three in ten. people in ten.

People under the age of 65 can experience dementia, although it is less common.

Researchers in dementia now believe it depends on a combination of age, genes, health and lifestyle. Dementia can sometimes be hereditary, but this is quite rare.

What causes dementia?

There are many known types of dementia. Most people are diagnosed with one of four types. 

Alzheimer’s disease

Alzheimer’s disease is the most common cause of dementia. This disease disrupts the brain’s neurons due to a build-up of abnormal proteins, called ‘plaques and tangles’. It affects how  they work and communicate with each other.  A decrease of important chemicals stops messages travelling normally through the brain. 

You might experience: 

difficulties with short-term memory, especially recalling more recent events 

language and comprehension difficulties, such as problems finding the right word 

increasing disorientation in time, place  and person 

problems becoming motivated and  initiating tasks. 

Vascular dementia

Vascular dementia occurs when there is reduced blood supply to the brain, causing cells to die. This can be the result of a stroke, narrowing  of the arteries supplying blood to the brain,  or bleeding in the brain. 

You might experience:

stepped progression of symptoms with  periods of relative stability

slowed motor speed

impaired attention and short-term memory

difficulty making decisions in response to  a situation

depression and apathy.

Lewy body disease

Lewy body disease causes gradual brain damage. Tiny structures, called Lewy bodies, develop inside brain cells. These structures disrupt the way the brain functions and can cause cells to die. This causes gradual brain damage, resulting in changes in movement, thinking and behaviour. 

You might experience:

fluctuating and sudden bouts of reduced alertness, confusion, or both

slowed movement, rigidity, a shuffling walk, increased falls and tremors

loss of facial expression

difficulty with visual and spatial perception

hallucinations

poor abstract reasoning and judgement

difficulty planning, reasoning, problem-solving and making decisions

vivid dreaming with your body moving as  you dream.      

Lewy bodies are also found in people with Parkinson’s disease. A person who has lived with Parkinson’s disease for several years can develop Parkinson’s disease dementia.

Frontotemporal dementia 

Frontotemporal dementia causes progressive damage to the frontal, temporal, or both lobes of the brain. Three main subtypes of frontotemporal dementia exist, a behavioural variant, and two language variants. The form of frontotemporal dementia diagnosed will depend on which areas of the brain are damaged. 

If the damage is predominantly in the frontal lobes (behavioural-variant frontotemporal dementia), you may experience:

changes in personality, emotion  and behaviour 

apathy or lack of motivation 

distractibility and impulsiveness. 

If the damage is in the temporal lobes, you  may experience:  

difficulty in understanding words and concepts, difficulty recognising familiar people, or both (semantic dementia) 

difficulty with speech and expressive language (progressive nonfluent aphasia). 

Other causes of dementia

A wide range of other conditions can also lead to dementia. These are rare, only accounting for about five per cent of all people with dementia.

Other diseases or causes include:

Parkinson’s disease

corticobasal degeneration

Creutzfeldt-Jakob disease

HIV-related cognitive impairment

Huntington’s disease

alcohol-related brain damage and  Korsakoff’s syndrome

multiple sclerosis

Niemann-Pick disease type C

normal pressure hydrocephalus

progressive supranuclear palsy

chronic traumatic encephalopathy  

(from repeated head injuries)

Down syndrome.

Mild cognitive impairment

Some people experience changes in memory and other cognitive (thinking) functions greater than that usually experienced with ageing, but without other signs of dementia. This is called mild cognitive impairment.  

You might experience: 

some loss of memory 

decline in cognitive abilities (thinking skills). 

There is an increased risk of developing dementia, caused by Alzheimer’s disease or other neurological conditions. This may take many years, if it happens at all. A doctor or specialist may want to review symptoms over time to monitor for any potential changes in symptoms and brain health. Many people with mild cognitive impairment never get worse, and a few even improve over time.

How does dementia affect younger people?

The term younger onset dementia describes any form of dementia diagnosed in people under the age of 65. Younger people may develop any type of dementia, but Alzheimer’s disease is the most common type.

Familial Alzheimer’s disease  

In some cases, dementia has a genetic link. This is called Familial Alzheimer’s disease. It is more common in people under the aged of 65. It affects an extremely small number of people, less than 100 people across Australia. 

Many of the symptoms experienced by younger and older people with dementia are similar. However, people with younger onset dementia can need different support as their life circumstances are different.

You may be strong and healthy, in full-time employment and raising a family. You may have a mortgage or other financial commitments, with plans to work until the age of 65. 

Younger people can find that they are misunderstood in the community. Often, people do not expect younger people to live with dementia.

How does dementia progress?

People with dementia differ in the symptoms they have and the speed with which their abilities deteriorate. Abilities may change from day to day, or even within the same day.

Progression may happen rapidly in a period of a few months or slowly over several years. While the progression of dementia can vary, the disease usually has three stages. Understanding these stages can help you plan for potential challenges.

1 Mild or early-stage dementia You might have some problems with thinking skills, such as memory loss, but need minimal support.

2 Moderate or middle-stage dementia

You need support to help you function at home and in the community. Difficulties are now more obvious and have a greater impact on your abilities and dependency. 

3 Severe or late-stage dementia

You are likely to be fully dependent on the care and supervision of others.

Unfortunately, dementia isn’t reversible.

However, you may be able to maintain your independence and live well for many years. At each stage, there will be ways to make life better.

 

Section 2 Understanding  your diagnosis

Section contents

Recognising your feelings . . . . . . . . . . . . . . . . . . .27

Learning more about dementia . . . . . . . . . . . . 28

Telling people about your diagnosis. . . . . . . . . 30 

Dementia can only be diagnosed with certain medical examinations. 

This could involve: 

physical examinations to test sensory, movement, heart and lung function 

blood, urine and spinal fluid tests 

cognitive or neuropsychological tests to  assess memory, language, attention and problem-solving 

scans to check brain structure and rule  out anomalies 

asking about medical history, including current medical problems, medications being taken, and family medical history

psychiatric assessment to check for treatable disorders and manage symptoms that can occur alongside dementia. 

Your doctor will likely refer you to different medical specialists for these examinations. 

 

Recognising your feelings 

It is normal to experience a range of emotions after your diagnosis. 

You may feel: 

anger 

fear 

loss 

shocked 

disbelief 

denial 

sadness 

anxiety 

isolated 

a sense of relief. 

It is important to recognise your emotions.  This will help you adjust to your diagnosis. 

Try to share your feelings with family and friends. 

Writing your thoughts in a journal can be helpful. You can also get help from: 

support groups for people with dementia 

your doctor or nurse 

trained counsellors. 

Learn about support groups, counselling and other services available to you by calling the 

National Dementia Helpline on 1800 100 500. 

Learning more  about dementia 

Learning about dementia might be daunting or uncomfortable. But understanding the changes you may experience is an important first step towards living well with dementia. 

Learning more about dementia can help you: 

adjust to your diagnosis 

talk to your doctor about treatment  and support

identify your priorities and goals  for the future 

access support and coping strategies 

make financial and legal plans 

make plans for your care in the coming years 

learn to live well with dementia. 

You do not need to learn everything at once. If you start feeling overwhelmed, give yourself time to get used to the new information. 

Dementia Australia provides a range of information resources, education sessions and programs. 

 

Telling people about  your diagnosis 

When you decide to tell people about your diagnosis, you might start with close family and friends. Or you might choose to tell a broader group of people. 

You could write them a letter or email rather than talking face-to-face, or on the phone. Choose the way that makes you feel most comfortable. 

The people you tell may have a range of reactions. They may seem angry, afraid or surprised. They may even seem relieved there is an explanation for your symptoms. 

Some people may question or trivialise your diagnosis. They may find it difficult to accept because they have a limited knowledge of dementia. Often family and friends who live  far away, or who you don’t see regularly, are  less likely to understand or accept your diagnosis. 

Try to be patient with any of these responses. Some people might need time before they become more supportive.  

Family and friends often want to receive information that helps them to understand dementia and ways they can support you. 

As your dementia progresses, the support of people who know and understand you will become increasingly important. Some relationships might be tested, but others are likely to become stronger.  

If you are finding it difficult to talk about your diagnosis and need support to tell other people, you can call the National Dementia Helpline  on 1800 100 500. 

 

Section 3 Healthcare team  and treatments

Section contents

Building your healthcare team . . . . . . . . . . . . . .35

Understanding your treatment options  . . . . . . 41

Treating depression and anxiety  . . . . . . . . . . . 44 

There is no known cure for dementia, but there are healthcare professionals, medications and other therapies that can help with some of the symptoms, including depression and anxiety. With the right support, people can live well with dementia for many years. 

Throughout your dementia journey,  you will receive treatment from different  health professionals. 

These can include: 

your doctor 

medical specialists 

allied health professionals 

nurses

Dementia Australia. 

 

Building your  healthcare team 

Working with your doctor 

Developing a strong relationship with your doctor is an important step. 

Your doctor can provide support, from diagnosis through to ongoing management and care. They can also refer you to specialist health professionals to treat specific dementia symptoms. 

Your doctor and practice nurses need to get to know you. This will help them understand your dementia and recommend the best treatments.  Be open and honest, and let them know if you do not understand something. 

It can be helpful to have a family member or carer visit the doctor with you. They may offer other information about your needs, preferences and symptoms. 

Make the most of your doctor visit 

Before your visit, write down a list of questions to ask. 

Book a long appointment so you have time to discuss things in detail. 

Take a list of the medications, vitamins and supplements you take. 

Keep a log of any changes you, your family and friends have noticed. 

Discuss your condition and document  a dementia care plan together. 

Ask about support services to help you  live well. 

Take notes and ask for information to  bring home with you. 

Working with medical specialists 

During the different stages of dementia, you  may be treated by different medical professionals. Each will be relevant to different symptoms of  the disease. 

Your doctor may refer you to a specialist,  such as a: 

Geriatrician: Specialising in diagnosing, treating and preventing disease in older adults (including dementia). 

Psycho-geriatrician: Specialising in diagnosing and treating mental and emotional disorders in older adults. 

Neurologist: Specialising in diagnosing and treating people with abnormalities  of the brain and central nervous system. 

Neuropsychiatrist: Specialising in the behavioural and psychological effects of neurological diseases or injury to the brain. 

Psychiatrist: Specialising in diagnosing, treating and preventing mental illness and emotional problems. 

Neuropsychologist: Provides ways to cope with behavioural changes as a result of changes to the brain and help in making  a diagnosis.   

You should always feel comfortable with  your medical team. If you are unhappy, ask  your doctor for another referral. Do not worry about offending them. It is common to ask for  a second opinion. 

Working with allied  health professionals 

Allied health professionals form a vital part  of your healthcare team. 

They help you maintain your quality of life, independence, self-care and mobility. They also help reduce the risk of complications due to other conditions or injuries.

Allied health professionals work in both private and public healthcare settings. Speak to your doctor about accessing allied health services as part of your dementia care plan. At each stage of your dementia journey, you should discuss  your changing needs with your doctor. 

If you have private health cover, contact your insurer to find out what health services are included. 

The people you might meet 

Community nurse: Provides health assessments, continence care, medication  and wound management or palliative care  in the home. 

Counsellor, psychologist or dementia consultant: Helps you adjust to change  and to recognise your feelings and emotions. 

Dietitian: Provides advice for maintaining  a healthy diet. 

Diversional therapist: Designs recreation programs based on your interests  and abilities. 

Music therapist: Helps improve your health, functioning and wellbeing using music. 

Occupational therapist: Assesses your abilities and provides support to help you  stay independent. 

Optometrist: Checks your eyesight and monitors for any eye conditions. 

Oral health worker: Works with your dentist  to keep your mouth, teeth and gums in  good condition. 

Podiatrist: Maintains the health of your feet.

Physiotherapist or exercise physiologist: Helps you improve your strength, balance  and movement. 

Speech pathologist: Helps you find ways to communicate with others if speaking has become difficult. May also perform swallowing assessments when there is difficulty eating or taking oral medication. 

Understanding your  treatment options 

While there is no cure, there are treatment options to help alleviate some of the symptoms or reduce the rate of progression, depending  on your type of dementia. 

Learning about treatment options can help you to live as well as possible and maintain a good quality of life. 

Some treatments can provide temporary improvement of symptoms. 

Drug treatments 

Certain drugs can alleviate some of the symptoms and reduce the rate of progression. Their effectiveness depends on your type  of dementia. 

You should talk to your doctor about drug  options that may be available to you. 

Questions to ask 

Are there any medications that can help me? 

Why are you offering me this medication? 

How will this medication help me? 

How do I take this medication? • What happens if I miss a dose? 

Can I still take my other medication? 

Can I drink alcohol? 

Can I still drive my car? 

Will it impact my work? 

How can I reduce potential side effects? 

What changes should I tell you about? 

Are there other treatments I could try instead? 

Is there information I can take home with me? 

Lifestyle factors 

Keeping the body and mind active is essential. Engaging in everyday activities, interests and social groups can be satisfying and fulfilling. Exercise and eating well can optimise your physical health, improve your mood and may even slow down changes in the brain. 

Complementary therapies 

Complementary therapies include a variety of treatments and practices that can support conventional medical treatments. These therapies may be described as ‘alternative’, ‘traditional’ or ‘holistic’. Complementary therapies can help promote wellbeing and improve your quality of life, although the evidence to support their use is still being explored. 

It is recommended that you discuss the use of complementary therapies with your doctor or specialist before you start using them. Some complementary therapies may not interact well with your current medications or could have an impact on other health issues you experience. 

Therapies can include: 

natural products and supplements, including herbs, vitamins and minerals 

practices that involve manipulation of parts  of the body, such as massage, chiropractic and osteopathy 

mind-body practices, including meditation, hypnotherapy, aromatherapy and music 

energy-based therapies like reiki and Therapeutic Touch 

alternative medical systems, such as traditional Chinese medicine (including acupuncture and herbal medicine), Ayurvedic medicine, homeopathy and naturopathy. 

Treating depression  and anxiety 

People with dementia, their families and carers, may experience depression or anxiety.  

It is important to seek help. You should discuss treatment options with your doctor. 

Drug treatments 

Prescription drugs are one approach to treat depression and anxiety. 

Antidepressant drugs work by correcting the levels of some chemicals in the brain. It can take several weeks to notice the benefits of taking an antidepressant. 

Some people experience side effects to begin with, but these usually lessen after a week or two. It is important to keep your doctor informed about how you are feeling and how medications are affecting you.  Your doctor can then help you find a drug and dosage that works best for you. 

Non-drug treatments 

Depression and anxiety can also be responsive to non-drug treatments or a combination of drug and non-drug treatments. 

Non-drug treatments include: 

talk therapies, such as counselling 

reminiscence activities, where you recall  past events 

mindfulness activities, such as meditation 

life story work, where you record key moments of the past in a scrapbook or album. 

Other things that can help with depression  and anxiety include: 

keeping active 

engaging in enjoyable activities 

talking to friends and family 

maintaining a healthy diet 

reducing alcohol or caffeine. 

 


 

It is important to start thinking about the future in the weeks after your diagnosis. 

You might like to talk to family and friends about what is important to you. Talking to them will help them understand and respect your wishes in the future. Make decisions that fit in with your priorities and how you want to live. 

Dementia affects people in different ways.  Some people lose skills and abilities during the early stages. Other people might keep these for much longer. 

Try to think about your future as soon as possible. It becomes harder to make these decisions as dementia progresses. 

Driving

During the early stages of dementia, many people remain safe and competent drivers. 

But as dementia progresses, it can affect your memory, reactions, perception and abilities. There will come a time when you will need to stop driving. 

If you hold a driver’s licence, the law requires you to tell your licensing authority about your diagnosis. You are also required to tell your vehicle insurer. 

In some cases, your doctor may decide they have a duty of care to tell the licensing authority on your behalf. 

If you want to continue driving, you will need a medical review. In some states and territories, this involves a driving test with an occupational therapist. Many people choose to stop driving because they feel confused or less confident. 

You might like to learn about other transport available in your area. Understanding your options can help you stay independent and active for longer. 

Working

It is possible to keep working after a diagnosis of dementia. Continuing this familiar routine helps some people feel better. Other people decide that it is best to stop working. 

Deciding whether or when to tell your employer about your diagnosis can be difficult. It can depend on the extent to which symptoms affect your ability to do your job, as well as the support you may need from your employer.  

In some jobs, you should tell your employer about your diagnosis immediately. This applies to jobs that involve driving or operating machinery. It may also be a  legal or ethical rule of your contract. 

Before you talk to your employer 

Start by talking to your doctor about your ability to work. You can also think about: 

whether your symptoms affect your ability to do your job

any safety risks associated with your  dementia symptoms 

any support you might need to  continue working 

any options to change or reduce  your duties 

your employer’s capacity to provide support 

your rights and entitlements in the workplace. 

Telling your employer

Telling your employer can give you some protection under the law. If it is safe for you to work, your employer is legally required to make adjustments to help you keep working. 

Once you have told your employer, you will need to track any effect your dementia symptoms have on your duties. 

In some jobs, you may have to complete a medical test. This will confirm you still can complete the tasks involved in your current role. If not, your employer may ask you to consider a different role in the organisation.  

Other options could be working reduced hours or retiring early. 

Leaving work

At some stage, you may choose to leave  work or retire early. Before making this decision, you should talk to your family, your doctor and your employer. 

If you have decided to finish work: 

Consider using any sick leave you have accrued before your employment ends. You are entitled to use this sick leave, as long as you provide a medical certificate. 

Talk to your insurance company, superannuation fund or financial planner. Ask about income protection and total and permanent disability insurance. 

When you finish work, check that you receive the correct pay for any annual leave or long service leave owed. 

Getting advice and support

When talking to your employer, you might like to have a support person with you. You could invite a family member, friend or colleague. 

If you need advice about your rights, entitlements or working conditions, you can talk to: 

counsellors or human resource officers in  your workplace 

your trade union 

a lawyer or anti-discrimination advocate. 

Talk to your lawyer, superannuation advisor or 

Centrelink for superannuation or pensions advice. 

Legal matters

It is helpful to talk to a lawyer soon after your diagnosis to update your legal affairs.

Will

A will lets you choose who will inherit your money and possessions after your death. As long as you understand the decisions you are making, you can make or change your will. 

Enduring power of attorney

An enduring power of attorney appoints a  trusted person (or people) to make decisions  on your behalf. There are different types of powers of attorney, including supported,  financial and medical. 

You should prepare this document while you can still make these decisions. 

You will need to give the financial or medical power of attorney to the relevant organisations. These include Medicare, your banks, Centrelink, and the Department of Veterans’ Affairs.  

Financial management

It is important to take the time to organise your finances. Gather essential information and documents together so they are easy to find. Consider that some information will be stored digitally, such as online banking and superannuation details.  

In a safe place, keep the details of your: 

usernames and passwords for digital accounts 

bank accounts 

insurance policies 

mortgage or rental contracts 

pensions and benefits 

powers of attorney 

superannuation 

shares 

tax returns 

trusts 

will 

It is advised to tell someone you trust where hard copies of documents are stored and also how to access your digital information. 

Talk to a financial advisor, accountant or solicitor about your circumstances. 

Managing your money

It may become difficult to remember PINs for debit or credit cards. Talk to your bank about alternatives, such as ‘tap and go’ cards and making payments using your mobile phone. 

You might like to arrange automatic payments for your bills. Set up direct debits to manage regular payments for phone or electricity bills. 

Government support

You may be eligible for government benefits  and support. Some are means-tested, so your income and assets can affect your eligibility. 

Centrelink can provide you with advice  about what to claim for. If you find the forms confusing, Centrelink will be able to help you complete them. 

Your carer may also be eligible to receive a payment or allowance.

Get your Companion Card

If you need support to attend events, activities or venues, you might be eligible for a Companion Card. A Companion Card is a great way to continue participating in leisure activities and events with the support of a carer, at little or no cost to you. 

Present the card to a participating organisation. They will issue a second ticket for your companion at no charge.  

Apply for your card online at  companioncard.vic.gov.au 

Advance care planning  

You should start to make plans for your future medical treatment and personal care. It is a  good idea to talk to your family, friends and  your healthcare team about your wishes. 

A written advance care plan documents the treatment and type of care you would prefer. 

You can also appoint someone to make decisions on your behalf. This person can use your plan to guide their decisions. 

Over time, your preferences might change.  You are likely to have many discussions about your care. 

Talk to your doctor so that you can make decisions based on good information. Your doctor can help you complete your plan. 

Once you have written an advance care plan,  take it with you every time you go to the doctor or hospital. 

Advocacy

At some point, you may need a professional to advocate on your behalf. This could be when you speak with healthcare, housing, welfare and financial service providers. 

In these instances, the Older Persons 

Advocacy Network (OPAN) may be able  to assist. 

Call 1800 700 600 or go to opan.org.au

 

Section 5 Living well

Section contents

Living with changes . . . . . . . . . . . . . . . . . . . . . . . 66

Reducing stress . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Maintaining communication . . . . . . . . . . . . . . . 69

Navigating changed relationships . . . . . . . . . . .73

Living at home  . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Travelling safely . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Staying healthy and active  . . . . . . . . . . . . . . . . 86 There are lots of things you can do to live as well as possible with dementia. 

Your abilities to perform daily routines and activities might change over time, but it does not mean you need to stop doing the things you enjoy. You just might have to do them differently.

It is important to stay engaged and look after your health. Small changes to your lifestyle can lead to better health and wellbeing. 

Living with changes

The changes that occur with dementia  can include:

memory loss

problems with thinking and planning

difficulties communicating

difficulties carrying out routine daily activities such as cooking, banking and driving

confusion about time or place

sight and visual difficulties

apathy and withdrawal.

 

If you or your family and friends notice these changes are affecting your quality of life, it is time to adapt your daily routine.

Ways to adjust to changes

The changes you experience might be distressing or discouraging. But with support, you can keep doing the things you want or need to do.

Continue to exercise and maintain a healthy diet, within your ability. This will improve the way you think and feel.

Exercise your mind. Keep learning, thinking, and doing a variety of activities.

Maintain your hobbies and pastimes as  much as possible.

Stay social.

Continue to carry out tasks around the house, like cooking, cleaning, shopping and showering, asking for help if you need it.

Access formal services to assist with your daily needs, such as My Aged Care government funded in-home care and support services, NDIS planned services or private services.

Reducing stress

Living with dementia can sometimes be overwhelming and stressful. Stress can further affect your health and ability to function. 

By lowering stress, you can improve your concentration, decision-making ability and quality of life.

Ways to manage stress

Identify any sources of stress. Remove yourself from these where possible.

Establish clear boundaries. Let others know what you are willing to tolerate and what you are not.

Simplify your daily routine.

Break tasks into smaller steps. Give yourself plenty of time to do things at your own pace. Ask others to give you enough time.

Ask for help with difficult tasks or put them off until later.

If you are feeling overwhelmed, take a break in a quiet place to relax. 

Share the task with someone else to make  it easier.

Maintaining communication

Communication is a crucial way of letting people know what you think, feel or need. It is also important for maintaining your relationships with family and friends.

As dementia progresses, it can become difficult to express yourself. It can also become difficult  to understand what others say. 

You may need to develop new ways of communicating with people. Family and  friends will also need to develop new ways  of communicating with you.

Most people have good and bad days.  On bad days, you may: 

struggle to find the right words

lose your train of thought

repeat words, stories or questions

get words confused or say them in the incorrect order

have problems with reading, spelling  or writing

have problems understanding what other people are saying.

Helpful communication tips

Slow down and take more time to speak.

Find a quiet place to talk where there is  little distraction.

Let people know when you are having difficulty speaking or understanding.

Describe the person, place or thing if you cannot recall the name.

Ask family and friends to prompt, remind or help you if you are struggling to find a word or repeating yourself.

Give people feedback on how their communication style works for you.

When English is your second language

If English is your second language, you might revert to your first language as the condition progresses. If this happens, you could:

consider using interpreting technology (available on the Internet or smartphones) to facilitate conversation with family and friends unfamiliar with your first language

become familiar with support services that cater to cultural diversity

work with care givers who speak your first and second languages

encourage family and friends to learn the basics of your first language.

It is important that your doctor understands your first language and cultural heritage.

You could also consider ways to communicate non-verbally, such as:

the use of visual cues or picture cards 

body language and the use of gestures to help make yourself understood.

Dealing with isolation and loneliness

People living with dementia can sometimes feel lonely and isolated from their community.

It is important to establish a routine that keeps you connected with family and friends.

You can also meet other people in the early stages of dementia. There are support groups and events for people living with dementia and their family and friends. 

Call the National Dementia Helpline on  1800 100 500 to join a support group in  your area.

Navigating changed relationships

Symptoms of dementia can affect  your relationships.

You may experience a loss of independence when a carer or family members step in to perform tasks with you, or on your behalf. Family members may start having conversations as if you are not in the room or make decisions and implement plans without your input.

It is common to feel guilty relying on family and friends more than usual and unwanted help can feel intrusive and overbearing. 

Talking to others and sharing your feelings may help. It can also help your family and friends understand how you are feeling so they can modify their behaviour appropriately.

Accepting help can be difficult but the right support will mean you can live independently  for as long as possible.

Keeping relationships positive

Talk to family, friends and others about the support you need and how they can provide it. 

Focus your energy on your most supportive and comforting relationships. Let people know they are valuable to you.

Share your experience living with the  disease. And encourage others to share  their feelings too.

Accept that family and friends may want to discuss their feelings with other people.

If people become frustrated, remember they are frustrated with the disease, not you.

Intimacy and sexuality

Dementia can affect sexual feelings and behaviour over time. 

You may feel uncertain, frustrated or a loss of confidence. This can lead to changes in feelings towards your partner.

There might be things you cannot do any more. 

Being open about sexual changes will help you stay close. It also leads to less confusion, blame, resentment, guilt or lowering of self-esteem.

Discuss your needs and expectations for now,  and in the future. It is important to allow your partner to do the same. You may need to make changes to find sexual contact or activities that you both enjoy. 

You can also explore new methods of intimacy. This includes non-sexual touching or sharing special memories. Work with your partner to find something that satisfies you both.

Depression and intimacy

Depression can lead to a loss of interest in sex. Some medications can also have side effects that change your sexual desire.

As your dementia progresses, you may feel more or less need for sexual expression and intimacy. Speak to your doctor if any of these changes cause physical or emotional distress.

Living at home

A well-designed home can help support your independence. The right supports and practical modifications can maintain your abilities around  the house.

Creating a dementia-friendly home

Some changes to your home can help you feel more safe and secure. 

Improve lighting by:

replacing current globes with brighter ones

placing chairs and couches by sunlit windows

installing sensor lighting to reduce the risk of falls at night-time.

Ensure there is sufficient space to move around by reducing clutter and removing potential hazards such as loose electrical cords or rugs.

Display personal items and photos. This helps prompt reminiscence and can reduce stress and anxiety.

Place regularly used items in your line of sight.

Group common items together so they are easier to find.

Use labels or picture cards to help locate and identify items.

Make sure hot and cold indicators are marked on taps.

Replace appliances (when needed) with  the same or similar models that are familiar  to operate.

Use distinctive coloured doors and contrasting door frames to help with orientation.

Accessing your property

At some stage, you may accidentally lock yourself out of your home. Make sure you leave a set of house keys with a neighbour you trust.

Or you could fit a key-lock safe outside your property with a spare key.

Planning for support

Some people with dementia find their self-care, personal hygiene and household chores start to decline. These changes can also increase the risk of malnutrition and dehydration.

It is important to plan so that you meet your basic needs. Listed below are some things you can try:

Organise to have your groceries delivered or arrange home-delivered meals.

Consider hiring a home maintenance service to help with windows and gutter-cleaning, smoke detector checks, leaking taps and light bulb changes.

Arrange for somebody to help with house cleaning, meals, transportation and daily chores.

Arrange for help paying bills. You can give  a trusted person the legal authority to  handle money matters. You can also speak with your bank or service provider about automatic payments.

Set up a system for medication reminders, such as a Webster-pak® arranged through your local chemist.

Explore options for how you may get around when dementia impacts your ability to drive. Consider using public transport, taxis, Uber, and community transport, as well as lifts from family and friends.

Staying safe at home

Dementia can increase the risk of having  an accident around the home but there  are assistive technologies and products that  can improve safety. Assistive technology can:

reduce the risk of falls and accidents in and around the home

support independence

reduce premature entry into residential and hospital care

reduce carer stress.

Assistive technology ranges from high-tech solutions to simple equipment. Some simple solutions include:

personal alarms and timers that switch off electrical items

calendar clocks

touch lamps and night lights

hand rails and safety ramps

walking sticks where they have been prescribed and correctly set up by a  health professional.

It is best if you can assess your home safety and introduce safety solutions early, as some technologies and equipment need to be assessed by an allied health professional. This gives you time to learn how to use them, rather than in  an emergency or at a more advanced stage of your dementia.

Here are some other ways to keep safe at home.

1. Check smoke alarms and carbon monoxide detectors. Arrange for somebody to check these detectors regularly. Get advice on smoke detectors, hot water services, temperature regulators and monitoring services. Contact the National Equipment Database on  1300 885 886.

2. Identify fire and safety hazards in and around the home. Ask your local fire service about a free home fire safety visit. If they identify any hazards, you can take steps to remove them.

3. Talk to an occupational therapist.  

An occupational therapist can advise on ways to make your house safer through assistive technology and home modifications. An occupational therapist can be accessed through a referral from your doctor, My Aged Care or the National Disability Insurance Scheme.

Preventing falls

Some people with dementia experience changes in their balance. This can increase your risk of a fall. Falls can be particularly dangerous if there is nobody around to help you. You can help prevent falls by:

making sure your house is well lit

removing trip hazards such as rugs

fitting handrails on stairs or in the bathroom.

A personal alarm is a technology option to alert somebody if you fall.

A physiotherapist or exercise physiologist can give you exercises to help reduce your risk of falls. You can contact one directly, through My Aged Care or the NDIS or speak to your doctor for advice.

Living alone

Many people with dementia continue to live on their own during the early stages of the disease. If you live alone, it can be difficult to recognise when you need to use healthcare services.

It is important to build a relationship with your doctor, health professionals and service providers, such as My Aged Care or the National Disability Insurance Scheme (NDIS). They can refer you to services and supports to help you live at home safely for as long as possible.

Travelling safely

Living with dementia does not mean you cannot travel. With planning, you can have a safe, comfortable and enjoyable experience.

Here are some tips to help you enjoy your holiday.

Pick travel companions who understand your condition. They can help look after logistics. 

Select travel options suited to your needs  and abilities.

Allow plenty of time for rest. Do not try to do too much.

Tell hotel, flight or cruise staff about your specific needs. They can then be prepared to assist, if necessary.

Staying safe on holidays

Plan trips with easy access to emergency health services and pharmacies.

Changes in your environment can sometimes trigger moments of confusion. Make sure your travel companions and holiday staff are aware of this.

Consider buying travel insurance if you have booked flights or hotels. Discuss your travel plans and health with the insurance company before taking the policy. There may be some exclusions that relate to dementia.

Give copies of your itinerary to family members, friends or an emergency contact  at home.

Keep a list of emergency contacts and telephone numbers with you at all times.

If travelling overseas, subscribe to 

smartraveller.gov.au  t  o  to receive travel  rec ive travel  advice updates for your destination.

Staying healthy and active

Staying active and social can help your skills and memory. It can also improve your self-esteem, sleep and wellbeing. 

Wherever possible, keep doing what you enjoy, even if you have to do things differently. Engage in activities that keep your heart, body and mind active to look after your brain and improve  your wellbeing.

Look after your heart

Your brain needs a healthy heart and blood vessels to keep it supplied with oxygen and nutrients.

There are many ways to keep your heart healthy.

If you smoke, try to stop. To help you quit,  call Quitline on 137 848.

Arrange regular check-ups with your doctor. This includes regular dental, eye, hearing and foot health checks.

Get the flu vaccine each year. If appropriate, ask your doctor about the pneumonia vaccine for over-65s.

If you regularly feel low, anxious or irritable, you may have depression. Depression is treatable. Take the first step by talking to  your doctor.  

Follow up any health concerns with your doctor. This is especially important if you have diabetes, or heart or breathing problems. 

Get enough sleep. Good quality sleep is important for good health and will help you function best during the day. 

Look after your body

It is important to take steps to remain fit  and healthy. 

Thirty minutes of physical activity each day can improve the way you think and feel. If this seems difficult, do not worry. You can start with less activity and increase it over time. 

There are activities to suit every age and ability. 

You could try:

walking

dancing

Tai Chi

gardening

lawn bowls

exercise classes, including low-intensity and water exercises.

Maintain a healthy diet

Eating well and staying hydrated keeps you healthy and energised. It will help you remain active and think better.

You need a variety of nutritious foods to stay healthy. These include:

vegetables

fruit

whole grains

lean proteins, such as fish, beans and chicken

low-fat dairy. 

Sugary foods and drinks, high-fat foods, salty foods and alcohol should be limited.

Nutritional supplements, such as Souvenaid (for people living with mild Alzheimer’s disease), can be taken to support brain function. Speak to your doctor about your options.

You may be able to arrange for meal preparation assistance or have healthy meals delivered to your home, through support from My Aged Care or the National Disability Insurance Scheme.

Look after your mind

You can exercise your mind by doing things you find challenging. Keeping your mind active can help you feel good and think more clearly. 

You could try:

reading

singing

playing games

talking with others

doing crossword puzzles

learning new skills.

Maintain social connections

Staying socially connected improves quality of life by providing a sense of belonging and connectedness.

You could:

join groups or clubs

maintain contact with friends and family

continue to attend your place of worship

participate in volunteer activities.

 


 


 

Section 6 Government support for people living with dementia

Section contents

My Aged Care  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

National Disability Insurance Scheme . . . . . . . .97

Local services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 

You may not feel ready to ask for help, particularly if you have always been independent, but it can be useful and comforting to know about the information and support available. 

Seeking support early may assist you to live well with dementia at home, for longer. 

There are many care and support services available. Some services are free, but you may have to contribute to the costs of others. This may depend on your income and savings.  

My Aged Care

My Aged Care is available to people aged 65 years and over, (or 50 years and over if you are Aboriginal or Torres Strait Islander). It helps people living with dementia apply for Australian Government-funded services. 

Services include: 

help at home 

social support 

respite care (in-home, centre-based, cottage care and day respite) 

personal care 

transport 

residential care (respite and permanent). 

There are three types of government-funded support packages. 

1. Commonwealth Home Support Program (CHSP). The program helps people access entry-level support services like domestic assistance, in-home respite, transport and shopping assistance, to make living at home  a little easier.

2. Home Care Package (HCP). There are four package levels, designed to provide home care support as care needs become more complex. Centre-based and flexible respite may also be available, helping you or your carer take a break.

3. Residential Care Support.  

This support provides subsidised residential care – accommodation, meals and nursing/ personal care – to those who are no longer able to live safely at home. It may be a permanent admission or a short term/respite stay.

My Aged Care will:

assess your eligibility

give you information about services  in your area

confirm co-funding costs.

Visit myagedcare.gov.au  o  r  call or call 1800 200 4221800 200 422. .

National Disability  Insurance Scheme

The National Disability Insurance Scheme (NDIS) is available to people with younger onset dementia and mild cognitive impairment. It provides funding to eligible people under the age of 65 (or if you are Aboriginal or Torres Strait Islander, under 50 years) to access services and support. Funding is available to support your: 

wellbeing 

independence 

participation in community life. 

Funding can be used for: 

help in the home, including gardening, cleaning, maintenance, assistive technologies and building modifications 

support with daily activities 

support to maintain social relationships and to take part in activities and interest groups • maintaining physical health and wellbeing 

coordination of supports. 

The amount of support you receive is based on your specific needs, not your income and assets. 

Visit ndis.gov.au  o  r  or call call 1800 800 1101800 800 110. .

Local services

Your local council, or state or territory government, may also offer programs and support services, including:

senior citizen groups and centres

planned activity group programs

help with shopping

meal delivery

home and garden maintenance

home and personal care services

respite care

community transport

accessible arts and recreational programs.

Call the National Dementia Helpline on   1800 100 500.

 

==== 

Section 7  Dementia Australia services

Dementia Australia offers a broad range of services to support:

people living with all forms of dementia and mild cognitive impairment

people concerned about changes to memory, thinking or behaviour

families and carers.

Our highly experienced and qualified dementia advisors provide information, support and education services to help you:

understand your diagnosis

learn more about your type of dementia 

adapt to changes in memory, thinking, behaviour and abilities

plan for the future

live a good quality of life.

 

We understand that every person and their experience of dementia is unique, and we take a very personalised approach in how we can support you. Our dementia specialist team can talk with you about how we can best support you and your unique needs.

You can participate in programs and services:

as an individual

as a carer

as a couple (your partner, friend or carer)

as a family.

Services can be accessed in a variety of  ways, including:

face-to-face

telephone

online.

Services are free or low-cost, thanks to government funding and the generous donations of philanthropists and private donors.

Services are also available to aged care and community care professionals seeking to learn more about person-centred approaches to dementia care. 

The best way to learn about our services and connect to them is to call the National Dementia Helpline on 1800 100 500.  

Information services

Dementia Australia website

Visit the Dementia Australia website for:  

information about Dementia Australia (who we are and what we do)  

information about dementia, signs, symptoms, adapting to change and living well with dementia 

information, advice, common sense approaches and practical strategies on issues commonly raised about dementia 

booklets, videos and links to apps on a range of topics about dementia

information about education programs and information sessions 

ways to get involved in advocacy, fundraising and research.

 

Living well with dementia 

On our website you can read people’s personal stories, which are aimed at inspiring people with dementia to have a good quality of life.

Our website encourages you to: 

discover new hobbies and activities 

continue participation in activities you love 

look after your heart, body and mind. 

Younger onset dementia

Our website is a valuable resource for people living with younger onset dementia, family, carers and medical professionals. It provides information and advice, and helps connect you with specific support and services, including the National Disability Insurance Scheme (NDIS).

Dementia in my family 

Our website helps children and teenagers who know someone with dementia. The website is full of colourful, interactive and age-appropriate content about dementia, using videos, games and quizzes. The website also shares experiences of young people in similar circumstances.

Dementia-Friendly Communities 

Dementia-Friendly Communities is a program that aims to build understanding, awareness and acceptance of dementia in the community. Our program website provides information and resources to support and empower people living with dementia and carers to:  

raise awareness and understanding  of dementia, to create accessible and inclusive spaces

link in with local programs, events and  social activities

connect with people in their local area  who are committed to creating a  dementia-friendly community.

Dementia Australia Library Service

The library service provides access to a comprehensive collection of print and digital resources about dementia. You can borrow books, articles, audio resources, e-books and DVDs. Loaned items can be posted to you on request.

Visit: dementia.org.au/library  

Support services

National Dementia Helpline

The National Dementia Helpline is a free telephone service available to anyone,  24 hours a day, seven days a week. 

You can talk confidentially to dementia specialists about:

memory concerns and seeking a diagnosis

understanding your diagnosis and next  steps to take

the emotional impacts of dementia

adapting to changes in memory, thinking, behaviour and physical abilities

maintaining daily wellbeing and independence

ways to connect with support programs and services to support you and your family

caring for a loved one with dementia.

If you are newly diagnosed, your doctor, medical specialist or memory clinic may contact Dementia Australia, with your permission, to request a dementia specialist to call you to discuss support programs and services.

Call the National Dementia Helpline on  

1800 100 500.  If you need an interpreter, call the 

Translating and Interpreting Service on 131 450.

Scan the QR code to learn more about the National Dementia Helpline or visit:  

dementia.org.au/helpline

Support programs following  a diagnosis

Post-Diagnostic Support Program 

Dementia Australia’s post diagnostic support program is available Australia-wide to anyone diagnosed with any type of dementia or mild cognitive impairment, as well as families and carers.

Over multiple sessions, a dementia specialist will:

talk with you about your diagnosis 

identify services and support to help you adjust and live well with dementia

make referrals to services and programs, including My Aged Care, the National 

Disability Insurance Scheme and  

Dementia Australia

provide practical information and advice tailored to your type of dementia and  your circumstances.

 

Living With Dementia Program   

This program provides an overview of dementia and how to proceed following a diagnosis. The program welcomes people living with dementia, together with a family member or carer, to participate in a series of group sessions and interact with people who are in a similar situation. 

Led by a Dementia Australia facilitator, this program covers:

adapting to change

relationships and communication

planning for the future

staying healthy

services and programs to help you live well.

  

Younger Onset Dementia Family  Engagement Program

While all of our programs are available to families impacted by younger onset dementia, we recognise the unique challenges facing some families when dementia is diagnosed in someone under the age of 65. 

You may be: 

in full-time employment  

actively raising a family  

financially responsible for your family  

physically and socially active.  

Our family specialist service is available to  help with complex family situations and will  work with you and your family, including children, to help you adjust to change and adapt as challenges arise.

Mild Cognitive Impairment  

Post-Diagnostic Program

This program provides information and support to people living with mild cognitive impairment.  

The program focuses on: 

understanding the condition and adjusting to changes in memory and thinking skills 

the importance of health and wellbeing to support and maintain brain health 

creating and maintaining healthy habits to reduce your risk of developing dementia

activities that can help you stay mentally and socially active, and maximise wellbeing.

Support programs at any  stage of dementia

Counselling

You may wish to talk to a professional counsellor about your dementia experience. You can do this on your own, or with a family member or carer. 

Dementia Australia’s free counselling service can help you:

work through feelings about your type of dementia and its symptoms

share your emotions in private, with a partner or your family

talk about changes to memory, thinking and behaviour and its impacts on family, culture and living arrangements

plan for the future, by setting goals and seeking referrals for support.

This service is also available to professional carers.

Connecting Peers  

One-to-one peer support is available to people living with dementia, and carers. Participants are paired with someone impacted by dementia in a similar way, enabling participants to share experiences and learn from each other.

Social support programs 

Social support services are available for people with dementia, their family and carers.

The Memory Lane Café® program offers group social support, hosted in community café settings across Australia. People living with dementia and their loved ones meet regularly with others to enjoy some entertainment and light refreshments. Participants are encouraged to form new friendships and build a support network to share experiences of dementia. Dementia Australia staff and volunteers are on hand to  talk through any questions and offer advice.

Dementia Australia also offers people living  with dementia a range of group programs tailored to various needs and interests. These include centre-based activities, community outings and more.

At Home with Dementia Program

Dementia can change a person’s perception of their home environment. 

The At Home with Dementia Program offers advice and support to make practical changes and modifications to your physical home environment to support you to: 

live well at home 

maintain independence 

feel safe and secure 

maintain daily routines and tasks 

participate in hobbies and activities. 

Dementia occupational therapists consult with you to identify changes you can make to create a home environment that is dementia-friendly and dementia-enabling.

Carer Support 

Caring for someone with dementia can be uplifting and rewarding, but also an emotional and challenging time. Dementia Australia offers support for carers to learn new ways to manage in their caring role, support wellbeing and connect with others in a similar situation.

Support groups are multi-session and include people in a similar situation, such as dementia type, people in rural and remote areas and other carer characteristics. All groups are facilitated by Dementia Australia’s specialists who provide additional information and support, tailored to the needs of participants. 

Support for culturally and  linguistically diverse groups

Dementia Australia connects with agencies, health and social services, groups and programs, supporting culturally and linguistically diverse people. Together, we identify programs and tools to meet the unique needs of diverse communities, to share information about dementia and encourage connection to Dementia Australia services.

Support for Aboriginal and  

Torres Strait Islander peoples

Dementia Australia works with Aboriginal and Torres Strait Islander community health services, groups and programs to identify, develop and support Aboriginal and Torres Strait Islander peoples to become Dementia Link Workers. By working with local people, dementia information, advice and support is shared with people impacted by dementia in a culturally safe and inclusive way.

Education services

For people living with dementia,  family and carers

Dementia Australia offers a broad range of information and education sessions, available face-to-face, online, or via pre-recorded webinars, to help build knowledge to support your wellbeing.

Our education services can help you:

understand symptoms associated with different forms of dementia

adapt your home environment to be dementia-friendly and dementia-enabling

learn ways to respond to changes in memory, thinking, behaviour and communication

identify supports and services to help you maintain independence and general wellbeing 

develop strategies to manage changes in abilities that affect daily life.

For health professionals  and care workers

Dementia Australia’s Centre for Dementia Learning provides a comprehensive suite  of evidence-based learning and consultancy services to help improve the quality of  support and care experienced by people  living with dementia.

These services include accredited and  non-accredited programs and are available  both online and face-to-face.

Scan the QR code to learn more about our education services or visit:  dementia.org.au/pdt

 ===

 Section 7  Dementia Australia services

Section contents

Information services . . . . . . . . . . . . . . . . . . . . . . . 104

Support services . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Education services . . . . . . . . . . . . . . . . . . . . . . . . . 119

 101

Dementia Australia offers a broad range of services to support:

• people living with all forms of dementia and mild cognitive impairment

• people concerned about changes to memory, thinking or behaviour

• families and carers.

Our highly experienced and qualified dementia

advisors provide information, support and

education services to help you:

• understand your diagnosis

• learn more about your type of dementia

• adapt to changes in memory, thinking,

behaviour and abilities

• plan for the future

• live a good quality of life.

102 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

We understand that every person and their

experience of dementia is unique, and we take

a very personalised approach in how we can

support you. Our dementia specialist team can

talk with you about how we can best support you

and your unique needs.

You can participate in programs and services:

• as an individual

• as a carer

• as a couple (your partner, friend or carer)

• as a family.

Services can be accessed in a variety of

ways, including:

• face-to-face

• telephone

• online.

Services are free or low-cost, thanks to

government funding and the generous donations

of philanthropists and private donors.

For more information visit dementia.org.au | 103

Services are also available to aged care and

community care professionals seeking to learn

more about person-centred approaches to

dementia care.

The best way to learn about our services and

connect to them is to call the National Dementia

Helpline on 1800 100 500.

Information services

Dementia Australia website

Visit the Dementia Australia website for:

• information about Dementia Australia (who

we are and what we do)

• information about dementia, signs, symptoms,

adapting to change and living well with

dementia

• information, advice, common sense

approaches and practical strategies on issues

commonly raised about dementia

• booklets, videos and links to apps on a range

of topics about dementia

104 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

• information about education programs and

information sessions

• ways to get involved in advocacy, fundraising

and research.

Scan here to visit the website or visit:

dementia.org.au

Living well with dementia

On our website you can read people’s personal

stories, which are aimed at inspiring people with

dementia to have a good quality of life.

Our website encourages you to:

• discover new hobbies and activities

• continue participation in activities you love

• look after your heart, body and mind.

For more information visit dementia.org.au | 105

Younger onset dementia

Our website is a valuable resource for people

living with younger onset dementia, family, carers

and medical professionals. It provides information

and advice, and helps connect you with specific

support and services, including the National

Disability Insurance Scheme (NDIS).

Dementia in my family

Our website helps children and teenagers who

know someone with dementia. The website is

full of colourful, interactive and age-appropriate

content about dementia, using videos, games

and quizzes. The website also shares experiences

of young people in similar circumstances.

Dementia-Friendly Communities

Dementia-Friendly Communities is a program

that aims to build understanding, awareness

and acceptance of dementia in the community.

Our program website provides information and

resources to support and empower people living

with dementia and carers to:

106 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

• raise awareness and understanding

of dementia, to create accessible and

inclusive spaces

• link in with local programs, events and

social activities

• connect with people in their local area

who are committed to creating a

dementia-friendly community.

Dementia Australia Library Service

The library service provides access to a

comprehensive collection of print and digital

resources about dementia. You can borrow books,

articles, audio resources, e-books and DVDs.

Loaned items can be posted to you on request.

Visit: dementia.org.au/library

For more information visit dementia.org.au | 107

Support services

National Dementia Helpline

The National Dementia Helpline is a free

telephone service available to anyone,

24 hours a day, seven days a week.

You can talk confidentially to dementia

specialists about:

• memory concerns and seeking a diagnosis

• understanding your diagnosis and next

steps to take

• the emotional impacts of dementia

• adapting to changes in memory, thinking,

behaviour and physical abilities

• maintaining daily wellbeing and

independence

• ways to connect with support programs and

services to support you and your family

• caring for a loved one with dementia.

108 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

If you are newly diagnosed, your doctor,

medical specialist or memory clinic may contact

Dementia Australia, with your permission, to

request a dementia specialist to call you to

discuss support programs and services.

Call the National Dementia Helpline on

1800 100 500. If you need an interpreter, call the

Translating and Interpreting Service on 131 450.

Scan the QR code to learn more about

the National Dementia Helpline or visit:

dementia.org.au/helpline

For more information visit dementia.org.au | 109

Support programs following

a diagnosis

Post-Diagnostic Support Program

Dementia Australia’s post diagnostic support

program is available Australia-wide to anyone

diagnosed with any type of dementia or mild

cognitive impairment, as well as families and

carers.

Over multiple sessions, a dementia specialist will:

• talk with you about your diagnosis

• identify services and support to help you

adjust and live well with dementia

• make referrals to services and programs,

including My Aged Care, the National

Disability Insurance Scheme and

Dementia Australia

• provide practical information and advice

tailored to your type of dementia and

your circumstances.

110 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

Living With Dementia Program

This program provides an overview of dementia

and how to proceed following a diagnosis.

The program welcomes people living with

dementia, together with a family member or

carer, to participate in a series of group sessions

and interact with people who are in a similar

situation.

Led by a Dementia Australia facilitator, this

program covers:

• adapting to change

• relationships and communication

• planning for the future

• staying healthy

• services and programs to help you live well.

For more information visit dementia.org.au | 111

Younger Onset Dementia Family

Engagement Program

While all of our programs are available to

families impacted by younger onset dementia,

we recognise the unique challenges facing some

families when dementia is diagnosed in someone

under the age of 65.

You may be:

• in full-time employment

• actively raising a family

• financially responsible for your family

• physically and socially active.

Our family specialist service is available to

help with complex family situations and will

work with you and your family, including children,

to help you adjust to change and adapt as

challenges arise.

112 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

Mild Cognitive Impairment

Post-Diagnostic Program

This program provides information and support

to people living with mild cognitive impairment.

The program focuses on:

• understanding the condition and adjusting to

changes in memory and thinking skills

• the importance of health and wellbeing to

support and maintain brain health

• creating and maintaining healthy habits to

reduce your risk of developing dementia

• activities that can help you stay mentally and

socially active, and maximise wellbeing.

For more information visit dementia.org.au | 113

Support programs at any

stage of dementia

Counselling

You may wish to talk to a professional counsellor

about your dementia experience. You can do this

on your own, or with a family member or carer.

Dementia Australia’s free counselling service can

help you:

• work through feelings about your type of

dementia and its symptoms

• share your emotions in private, with a partner

or your family

• talk about changes to memory, thinking and

behaviour and its impacts on family, culture

and living arrangements

• plan for the future, by setting goals and

seeking referrals for support.

This service is also available to professional carers.

114 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

Connecting Peers

One-to-one peer support is available to people

living with dementia, and carers. Participants

are paired with someone impacted by dementia

in a similar way, enabling participants to share

experiences and learn from each other.

Social support programs

Social support services are available for people

with dementia, their family and carers.

The Memory Lane Café® program offers group

social support, hosted in community café settings

across Australia. People living with dementia

and their loved ones meet regularly with

others to enjoy some entertainment and light

refreshments. Participants are encouraged to

form new friendships and build a support network

to share experiences of dementia. Dementia

Australia staff and volunteers are on hand to

talk through any questions and offer advice.

For more information visit dementia.org.au | 115

Dementia Australia also offers people living

with dementia a range of group programs

tailored to various needs and interests. These

include centre-based activities, community

outings and more.

At Home with Dementia Program

Dementia can change a person’s perception of

their home environment.

The At Home with Dementia Program offers

advice and support to make practical changes

and modifications to your physical home

environment to support you to:

• live well at home

• maintain independence

• feel safe and secure

• maintain daily routines and tasks

• participate in hobbies and activities.

116 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

Dementia occupational therapists consult with

you to identify changes you can make to create a

home environment that is dementia-friendly and

dementia-enabling.

Carer Support

Caring for someone with dementia can be

uplifting and rewarding, but also an emotional

and challenging time. Dementia Australia offers

support for carers to learn new ways to manage

in their caring role, support wellbeing and

connect with others in a similar situation.

Support groups are multi-session and include

people in a similar situation, such as dementia

type, people in rural and remote areas and other

carer characteristics. All groups are facilitated

by Dementia Australia’s specialists who provide

additional information and support, tailored to

the needs of participants.

For more information visit dementia.org.au | 117

Support for culturally and

linguistically diverse groups

Dementia Australia connects with agencies,

health and social services, groups and programs,

supporting culturally and linguistically diverse

people. Together, we identify programs and

tools to meet the unique needs of diverse

communities, to share information about

dementia and encourage connection to

Dementia Australia services.

Support for Aboriginal and

Torres Strait Islander peoples

Dementia Australia works with Aboriginal and

Torres Strait Islander community health services,

groups and programs to identify, develop and

support Aboriginal and Torres Strait Islander

peoples to become Dementia Link Workers. By

working with local people, dementia information,

advice and support is shared with people

impacted by dementia in a culturally safe and

inclusive way.

118 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

Education services

For people living with dementia,

family and carers

Dementia Australia offers a broad range of

information and education sessions, available

face-to-face, online, or via pre-recorded

webinars, to help build knowledge to support

your wellbeing.

Our education services can help you:

• understand symptoms associated with

different forms of dementia

• adapt your home environment to be

dementia-friendly and dementia-enabling

• learn ways to respond to changes in memory,

thinking, behaviour and communication

• identify supports and services to help

you maintain independence and general

wellbeing

• develop strategies to manage changes in

abilities that affect daily life.

For more information visit dementia.org.au | 119

For health professionals

and care workers

Dementia Australia’s Centre for Dementia

Learning provides a comprehensive suite

of evidence-based learning and consultancy

services to help improve the quality of

support and care experienced by people

living with dementia.

These services include accredited and

non-accredited programs and are available

both online and face-to-face.

Scan the QR code to learn more about

our education services or visit:

dementia.org.au/pdt

120 | Call the National Dementia Helpline on 1800 100 500

Dementia Australia services

No matter how you

are impacted by

dementia or who

you are, Dementia

Australia is here

for you.


Mum was a singer and she had recordings

and tapes of her music. While she was in

residential care, we’d play those tapes to

her because music is very therapeutic. She

always loved listening to her songs and

would sing along. When she was no longer

able to sing, she would still hum.

Elena, a Dementia Advocate


Section 8 Residential care

Section contents

Identifying the right time . . . . . . . . . . . . . . . . . .124

Choosing a care home  . . . . . . . . . . . . . . . . . . . .126

Understanding fees and costs . . . . . . . . . . . . . .130

Eligibility for Australian Government-funded residential care  . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Making the move . . . . . . . . . . . . . . . . . . . . . . . . .134

Managing visits from family and friends  . . . . 137

Protecting your quality of care  . . . . . . . . . . . . .139

 

Exploring residential care options can be difficult for everybody involved. You should be involved  in discussions and decision-making, as much  as possible. 

We recommend early planning for future residential care. You can make your wishes known before your dementia progresses. 

You may wish to help select the care home, so when the time comes, your accommodation will feel more familiar and comfortable. 

Identifying the right time

If residential care is an option, it can be hard to know when it is the right time to move. 

You may still be living independently in many ways but there may also be times when your dementia puts your wellbeing at risk. 

Every situation is different. To decide what is right for you, consider the following questions. 

Do you feel safe at home? 

Is memory loss, confusion or disorientation causing you problems? 

Has your mobility or coordination become limited? 

Do you need ongoing supervision to  do things? 

Do you have needs that your carer, family  or support services cannot provide? 

If so, it may be time to consider moving to residential care. 

It is possible you may not realise you need additional care and support. It is important to be guided by the people who you trust, such as your carers, family members or health professionals.   

Choosing a care home

Looking into residential care options can bring up many emotions. You may feel stress, sadness, relief, loneliness or guilt. 

Sometimes families disagree or have concerns about the quality of care available. 

It is important to discuss your changing needs with your doctor, carer or family member to ensure you receive the best care. Dementia Australia also offers advisory and counselling services that can help during this time. 

Weighing up your options

When considering your options, it is a good idea to visit at least three care homes. You can consider how they will meet your needs as your condition progresses. 

Take a checklist that includes the things  that are important to you and your family  and friends. 

Your checklist might include some of the following things.

Activities and services

Accessibility by public transport and car. 

Appropriate social and recreational activities. 

Outings and special events. 

Provision of extra services, such as hairdressing, podiatry and dental. 

Vacancies and waiting lists. 

Care and medical support

Welcoming and informative staff.

Positive staff interactions with residents  and family.

Care staff with appropriate dementia training.

Provision of appropriate medical care.

Appropriate overnight staffing levels.

Option to keep your existing doctor.

Meets the Aged Care Quality Standards.

Celebrates diversity and inclusion. 

Comfort 

A clean and homely environment. 

Respect for privacy and personal space. 

Comfortable bedrooms with personal belongings. 

Pets are welcome to visit. 

Ambiance of communal areas and garden. 

A dementia-friendly environment: for example, clear signs and paths to the toilets. 

Good-quality, varied meals served in suitable dining facilities. 

Consultation on food preferences and dietary requirements. 

Respect for cultural and spiritual beliefs and emotional needs. 

Family support

Close location to family and friends. 

Families are welcome to stay for meals. 

Option for family and friends to continue playing a caring role. 

Flexible visiting hours. 

A committee for residents and relatives. 

Trialling residential care

Before making a decision, you can try one  or more short stays in a care home that  offers respite. 

This will give you a chance to become familiar with the care home. This may make the eventual transition into full-time care easier. 

It will also give your carer a break. Regular  respite might help them continue caring for  you at home longer.  

Understanding fees  and costs

The Australian Government funds some of the costs of residential care but you may also have to make a financial contribution. 

Subsidised funding through My Aged Care  will depend on your financial circumstances  and where you choose to live. The National Disability Insurance Scheme may partially offset costs until you become eligible for funding under My Aged Care. 

Aged care fees may include: 

a basic daily fee 

a means-tested care fee 

an accommodation payment 

fees for extra or optional services. 

Fees are based on an assessment of your income and assets by Centrelink or the Department of Veterans’ Affairs. 

My Aged Care provides information on organising residential care. They can help you estimate bonds and fees using a Fee Estimator. 

You can also get advice from a financial  advisor in aged care, through Centrelink  or an accountant. 

To learn more about eligibility, fees and costs for residential care funding through My Aged 

Care, visit myagedcare.gov.au 

Eligibility for Australian 

Government-funded residential care 

My Aged Care 

If you are aged 65 years and over (50 years and over if you are Aboriginal or Torres Strait Islander), the government may refer you for an assessment to better understand your support needs.  

The assessment is free of charge. It is usually conducted in your home (or hospital). You can involve family members, carers or close friends. 

The assessment will: 

determine the level of care you need 

recommend appropriate types of  residential care 

provide details of suitable care homes 

provide a written statement of eligibility to show care homes. 

Your doctor can refer you for an assessment.  You can also request an assessment by calling  My Aged Care on 1800 200 422. 

Private care homes are also available. These do not require a care assessment. 

For people with younger  onset dementia

If you are living with younger onset dementia and would like to be assessed for funding to live in supported living accommodation, you will need to refer to the National Disability Insurance Scheme (NDIS).  You can find out if funding is available for you to move out of home and into a group care environment. 

Private residential care services are also available and do not require an assessment. 

Making the move

Applying to care homes

You can apply to many care homes at the same time. All applications are private. 

Ask to be placed on a waiting list. This will give you extra time to consider if it is the right time  to move. 

Stay in regular contact with the care home while you are on the waiting list. This will let them know you are still interested, and if you need to move urgently, let the care home know. 

Receiving an offer

When a place becomes available, they will contact you to see if you are still interested and when you can move in. Things can move quickly, so you need to be ready. Generally, you will have seven days to move in. 

Charges may apply from the date of your acceptance, including those required by the Australian government. 

The care home will provide you with a Resident Agreement. This outlines the services, fees, rights and responsibilities. Make sure you understand everything before signing the agreement.  

 

Moving into one care home doesn’t mean you have to stay there forever. It is possible to move from one care home to another.

Getting familiar

The care staff at your chosen home will gather information about who you are before you move in. 

This information might include your: 

personal preferences 

interests 

life and family history • medical conditions 

food likes and dislikes 

social and activity preferences.

The staff will then draft a care plan for you.  

Let them get to know you as much as possible. This will help them provide the best care. 

Settling into your new home

Moving into a new home is never easy. Listed below are some tips to help you settle in:

Put labels on all personal belongings. This will help you know what items belong to you, as well as find any that go missing.

Choose personal items and furniture to go into your room. This adds familiar touches to make your room feel more like home. 

Have a pharmacist or doctor review  all medications and give these details  to the staff. 

Managing visits from  family and friends

Seeing your family and friends can bring up a range of emotions. But there are things you can all do to make visits meaningful and enjoyable. 

Things your friends and family  might like to do when they visit 

Get to know the care staff by name. They can introduce themselves or follow a regular ritual for visits. 

Bring a magazine or newspaper with them. They can read out interesting articles or do a quiz with you. 

Bring old photos or postcards to help stimulate memories. 

Write a letter with you to your mutual friends or family. This can help nourish and maintain your relationships. 

Use hugs, neck massages and hand holding  to replace or complement conversation. 

Make a life book. This is a wonderful way of validating your life journey and remembering accomplishments. 

Request a private space during visits to let you be more intimate. 

If allowed by the care home, bring an animal or your pet with them. 

Bring a supportive friend with them for  moral support. 

If a visit does not go as planned, do not worry. We all have high and low energy days, and you or your friend or family member may have felt tired that day. 

It is still important for you to spend time together, no matter what that looks like. 

Keeping in touch

Transitioning into care can be challenging and confusing for all involved. Remember, it takes time to settle into a new home. Your friends and family will also have feelings about the change on a practical and emotional level. 

Encourage your friends and family to stay in touch by sending you cards and notes. Every time you look at the card, you will feel their support. 

Protecting your quality  of care

If you, your family or friends are concerned about the care you are receiving, let your care home manager know immediately. 

You can also contact: 

the Older Persons Advocacy Network on  

1800 700 600 or at opan.org.au  

the Aged Care Quality and Safety Commission on 1800 951 822 or at   agedcarequality.gov.au  

 

Section 9 Later stages of dementia

Section contents

Understanding palliative care . . . . . . . . . . . . . .143

Supporting your needs with palliative care . .144 

Most people in the later stages of dementia will need total care. It can be difficult to accept this final stage of the disease, but planning can make it a little easier. 

Advance care planning allows you to express your care preferences at a time when you are  still able. 

Advance care plans can be oral or written. 

It can be a positive and empowering process to go through soon after your diagnosis. You can let people know your wishes in case decisions need to be made on your behalf in the future. 

Your family and carers can then honour your values and choices. It helps to reduce their worry and stress when it comes to treatment in times  of crisis. 

 

Understanding  palliative care

Palliative care is specialised care and support for people with a life limiting condition. 

It focuses on relieving a person’s symptoms in the advanced stages of their disease. It can also provide emotional and practical support to family members and carers. 

People who deliver palliative care include: 

general practitioners 

specialist doctors, such as oncologists, cardiologists, neurologists and respiratory physicians 

nurses 

allied health professionals, such as pharmacists, occupational therapists and physiotherapists 

social workers 

grief and bereavement counsellors 

pastoral care workers.  

Supporting your needs with palliative care

Providing personal comfort

There are active ways that palliative care can provide comfort. This can include: 

changing body positioning 

mouth care 

assisting with difficulties in breathing 

skincare 

bowel management 

mobilisation 

spiritual and cultural care 

music and aromatherapy 

massage 

pain management.

Managing symptoms 

How your symptoms are managed depends on the stage of your dementia and whether you have other medical conditions. 

With symptoms management, there can be difficult decisions to make. Your family and carers will need to consider your wishes and values. They should also consider the following questions. 

How useful will the treatment be? 

What choice will promote the best comfort? 

Managing pain 

Pain management is an important aspect of good quality care. There should be an ongoing, person-centred approach to recording, assessing and managing your pain. 

Supporting nutrition and hydration 

Advanced dementia can lead to a reduced desire to eat. It can also make eating and swallowing difficult. There is no evidence that artificial nutrition or hydration helps prolong life or provides a peaceful death. 

Managing antibiotics 

Decisions about taking antibiotics need to be made in context and on an individual basis. 

When the time is right, your palliative care will need to be organised by your family members, carer or health professional. 

Visit palliativecare.org.au  fo   r for state office  state office contact details and further information.


 

    Learn more about your diagnosis.   This includes: 

the type of dementia you have 

what drug and non-drug treatments  are available 

what health professionals might be involved in your care. 

    Book an education session with Dementia  Australia. You can learn about dementia and how to live well for as long as possible.

    Join the Dementia Australia Library Service:  visit dementia.org.au/library  

    Talk to family and friends about how you are  feeling. Contact Dementia Australia if you, your partner or your family want to talk with trained dementia professionals. 

150  |  Call the National Dementia Helpline on 1800 100 500

    Write a list of services and supports that  could help improve your quality of life. Think about things that could help you: 

live well at home 

keep healthy and active 

remain engaged in activities  and hobbies. 

     Register with My Aged Care or the National Disability Insurance Scheme (NDIS) to learn about services and supports that are available and that you may need.   

    If you drive, tell your licensing authority and  your car insurer about your diagnosis. If you need to stop driving, look at other transport options. This will help you remain active and connected with your family and community.

    If you work, look at your legal and financial  options before reducing your hours or leaving work. If you or your carer need to stop working, ask Centrelink about available benefits. 

For more information visit dementia.org.au  |

Over the next six months 

     Dementia Australia runs group programs, social and peer support for people living with dementia, their carers and families. Connect and share experiences with others in similar situations.

    Assess your home environment. Make  modifications to help you adapt to changes to your memory and thinking and keep  you safe. 

     Assess your wellbeing. Keep your heart, body and mind active to look after yourself. Introduce exercise and healthy eating into your daily routine.

    Organise regular check-ups with your  doctor, dentist, optician and podiatrist. Consider having someone accompany you to appointments to take notes and ask questions or ask the practitioner to give you some written advice. 

152  |  Call the National Dementia Helpline on 1800 100 500

    Make plans for your future. Consider any  legal and financial matters, advance care directives, and medical and healthcare wishes. 

    Start to plan for when you may no longer   be able to live at home. Research your options and eligibility for residential care. This might include: 

having a My Aged Care comprehensive assessment 

attending a Dementia Australia information session about residential care 

speaking with a dementia counsellor about your feelings and change in circumstances. 

For more information visit dementia.org.au  |

Section 11  Support and information for carers

Section contents

Getting emotional support . . . . . . . . . . . . . . . . 158

Getting practical support . . . . . . . . . . . . . . . . . 159

Looking after your health and wellbeing . . . . 162

Supporting a person with dementia . . . . . . . .163

Changes in behaviour . . . . . . . . . . . . . . . . . . . . . . 171

Grief and bereavement . . . . . . . . . . . . . . . . . . . 176


 

When someone in your family is diagnosed with dementia, they may approach living with dementia in different ways. 

Some people seek to remain independent for as long as possible. Others will seek the support of another person to help them manage their symptoms and maintain a level of independence. Some people may not be aware of the support they need. 

You may find yourself gradually taking on the role of ‘carer’. It can often happen without making a conscious decision to do so. 

As a family member or friend of someone living with dementia, you may provide a range of care, including: 

helping the person stay involved with the hobbies, activities and interests they enjoyed before their diagnosis 

working with healthcare professionals and support agencies to meet the person’s physical, psychological and social needs

helping the person with daily activities, such as household chores, shopping, preparing meals, managing finances, appointments and taking medications 

providing personal care, such as bathing, dressing and going to the toilet 

supporting the person when they experience changes to their behaviour  or psychological symptoms associated  with dementia 

helping the person with physical tasks, such as getting in and out of bed or walking.

If someone close to you is living with dementia, do not underestimate the  impact this can have on you. Whether  you are the partner, child, relative or friend, your relationship will change. 

It is important to look after your health and wellbeing and turn to others for support when you need it. This will ensure you provide the best care for the person with dementia, for as long as you are able. 

Getting emotional support 

Caring for someone with dementia can  be rewarding. It can also be challenging,  life-changing and stressful. At times it  may feel overwhelming.  

You may have many different feelings over time as the person’s needs change. As dementia gradually causes their abilities and personality to change, the nature of your relationship with them will change too.  

There is no simple way to deal with these feelings, but it may help to know that the complex and varied emotions you feel are completely normal. 

You may want to share how you feel with a professional, a friend or family member, or someone at a carer support group. 

At Dementia Australia, we have trained counsellors, support groups and education programs for carers. Call the National  Dementia Helpline on 1800 100 500. 

Getting practical support 

Caring for a person with dementia can become more demanding over time. Getting help can make it easier for you to provide the best support. 

There are many sources of support: 

Friends and family: Try to involve family members and share responsibilities. This will take some of the pressure off you. 

Community support: Connect with neighbours or groups you already have an association with. People may be happy to offer practical support such as shopping, cooking a meal or spending time with the person living with dementia. 

Employer benefits: If you work, ask about carer’s leave or other flexible working options. 

Government benefits: Find out if you are eligible for any government benefits through Centrelink. 

Carer support groups: Talk to others going through similar experiences. You can share practical tips and get emotional support. Ask Dementia Australia about groups in your area. 

National Dementia Helpline: Get information and support from trained dementia support specialists. Call 1800 100 500. 

Carer Gateway: Get practical information and resources specifically for carers. Visit carergateway.gov.au  or     or call call 1800 422 7371800 422 737. . 

Person-centred care 

Person-centred care for people living with dementia means offering care that: 

treats the person with dignity and respect 

promotes their rights 

understands their individual history, lifestyle, culture, likes and dislikes 

sees things from their perspective 

provides a positive social environment that nurtures their relationships in the community. 

These principles help embrace the uniqueness of every person, regardless of their disease. It is important to see the person and not just their dementia. 

You and the person with dementia should be part of developing their care plans. As a partner, family member or friend, your understanding of the person is invaluable. 

Looking after your health  and wellbeing 

As a carer, it can be easy to put the other person’s needs first and ignore your own.  Looking after yourself is vital for your health  and wellbeing. 

Make sure you eat a balanced diet, get adequate sleep, and make time for regular exercise and physical activity. 

See your doctor regularly about your health. 

If you have to move or lift the person you  are caring for, seek advice from your doctor or an allied health professional to reduce your risk of injury. 

If you regularly feel sad or anxious, talk to your doctor as early as possible. These can be signs of depression. 

Make sure you have some regular time to relax or do something for yourself. Meet with friends, go on an outing or take a short break. 

Take time to connect with how you are feeling and think about what you might need. You might make a call to a friend or enjoy a cup  of tea. 

Find out about social support groups or respite support for the person you care for. This will allow you to take time for yourself, knowing that they are being well looked after. 

Supporting a person  with dementia 

Every carer experience is different. Much of how you care for a person living with dementia will come naturally. It will be based on instinct and the unique relationship you share with them. 

Learn to be creative and flexible with your caring strategies. Identify your strengths and the strengths of the person you care for. This will help you see where you may need extra support.

Always try to see the person and not just  their dementia. 

Become a Dementia Friend 

For people living with dementia, performing  daily tasks and maintaining social networks  can sometimes be challenging. This is why building communities in which people living  with dementia feel understood, accepted,  and included, is so important. 

Businesses, organisations, groups, and individuals can all play a vital role in creating dementiafriendly communities. 

By becoming a Dementia Friend, you can learn what it is like to live with dementia, and how you can help those living with this condition maintain connections with those around them. 

 

Everyday care 

With time, dementia will affect a person’s ability to carry out everyday tasks. Try to support and encourage them to do as much as they can  for themselves. 

When you help out, try to do things with them, not for them. This helps the person keep their independence, confidence and self-esteem. 

Tips to support ability 

Focus on what a person can do rather than what they cannot. 

Be flexible and patient if they find it hard to remember or concentrate on things. 

Put yourself in their shoes. Try to understand how they might be feeling and the care they may want. 

Be sensitive and offer encouragement. 

Give them meaningful things to do, from everyday chores to leisure activities. 

Include the person in conversations and activities as much as possible. 

Nutrition 

Maintaining good nutrition for the person you care for can present challenges. The person with dementia may: 

experience a loss of appetite

forget how to chew or swallow 

fail to recognise food or drink 

develop an insatiable appetite 

develop a craving for sweets 

suffer from dry mouth or mouth discomfort. 

Tips to support good nutrition 

Plan for meals to be social occasions, whenever possible. 

Stock up on healthy snacks that do not need preparation or cooking. 

Try not to use patterned table settings or busy tablecloths. Keep to plain colours. 

Allow time for the person to respond to food. Sometimes showing them what to do can help them get started. 

Serve only one plate of food at a time.  Don’t overload the plate. 

Sometimes leaving food out so the  person can snack through the day  instead of eating at set mealtimes  can help with eating. 

If there are swallowing issues, visit a speech therapist for appropriate strategies. 

Visit a dietician or doctor for extra advice on maintaining good nutrition. 

Communication 

The way dementia affects a person’s communication will vary. Many people struggle to find the right words or follow a conversation. 

This can be upsetting and frustrating for you and the person with dementia. But there are things you can do to better understand each other. 

Tips to support communication 

Make eye contact. Try to listen carefully, even when you are busy. 

Make sure you have the full attention of the person. Consider the impact of any distractions, such as noise. Try to eliminate noise if possible; turn off televisions or radios. Go to cafes and other venues at quieter times. 

Consider using gestures, facial expressions and touch. 

Speak clearly and think about the words you use. If you are not understood, use simpler words or explain things differently. Give one instruction at a time. 

Remain calm and use positive language. 

Stick to one topic and ask questions that are simple and easy to understand. 

Consider other factors that might affect communication. These include hearing  or eyesight problems, pain, or side effects  of medication.

Give time for responses. Repeat yourself  if needed. 

Deal with misunderstandings and mistakes by using humour. Laughing together can ease tension. Make sure it is appropriate by judging how the person responds. 

Involve the person in group conversations and avoid talking across them. 

Try not to: 

give too many choices 

argue or confront 

talk down to the person 

talk about the person as if they are not there 

ask questions that depend on remembering too much 

give information too far in advance. 

Interests 

Interests and hobbies can help a person living with dementia enjoy the best quality of life. You can help maintain their interests by choosing activities you both enjoy. 

Tips to maintain activity 

Tap into past interests and hobbies. 

Build on the person’s strengths, focusing on what they can still do. 

Listen to music, dance, play with animals and look at old photos. 

Consider some gentle exercise or outdoor activities. 

Try different things until you find what works for you both. 

Changes in behaviour 

People living with dementia can sometimes behave differently from how they used to. Keep in mind this is not deliberate and try not to take it personally. 

Some common changes in behaviour are: 

aggression 

overreaction 

hoarding 

repetition, such as asking the same question or repeating an action 

restlessness, such as pacing or fidgeting 

lack of inhibition, such as in appropriate behaviour in public 

night-time waking, sleeplessness and ‘sundowning’ (increased agitation or confusion in the late afternoon and early evening) 

following you around or calling out to check where you are 

putting things in unusual places and then forgetting where they are 

suspicion, for example, thinking someone has taken their belongings when they cannot recall where they have put them 

apathy, poor motivation and ability to initiate activities. 

Responding to changes in behaviour 

Try to think from the perspective of the person with dementia and offer reassurance. 

Work out if there is a problem so that you can try to resolve it. 

Avoid correcting or contradicting the person. 

Try distracting the person. You can change the conversation, have something to eat or go for a walk together. 

Engage in the activities they enjoyed before their diagnosis. This will help them remain engaged and feel valued. 

Try aromatherapy, massage, music or dance therapy, or contact with animals. 

Try talking therapies, reminiscing with the person or doing life story work. 

Changes in behaviour can be stressful for family members as well as for the person living with dementia. 

Try to understand why the person’s behaviour  has changed. A sudden change is unlikely to  be due to the progression of dementia, which  is typically slow. 

An underlying physical or medical issue is more likely to be the cause.  When behaviour changes, it is important to see a doctor for a medical assessment. 

If there are no physical causes, it could mean the person has an unmet need. Keep a record of when changes in behaviour occur to help you understand them or spot any triggers. 

If these changes persist or cause distress, talk  to a professional. Changes in behaviour are  very common, and many things can help. 

Dementia Behaviour Management  Advisory Service 

The Dementia Behaviour Management Advisory Service is a nationwide service funded by the Australian Government. 

This service provides clinical support to carers of people living with dementia, where behavioural and psychological symptoms are impacting their care. This can be care provided at home or in a care home. 

Clinicians conduct individual assessments and care planning to help carers in their roles. They also assist carers to identify triggers and develop strategies to prevent or minimise changes in behaviour. They can link carers with appropriate support networks. 

For more information about the Dementia Behaviour Management Advisory Service,  call 1800 699 799. 

Respite care 

Access to respite can help you to have a break and look after yourself so that you can continue to provide care at home for as long as possible. Different respite options are available to people in care relationships. These include: 

flexible respite 

in-home respite 

day centres 

overnight cottage respite 

residential respite. 

Grief and bereavement 

When a person with dementia is dying or has died, family members and friends may experience a range of feelings. 

Everyone has different reactions. You may experience: 

sadness 

a sense of loss 

shock and pain 

disbelief and an inability to accept  the situation 

guilt 

relief, both for the person with dementia and for yourself 

anger  

resentment 

lack of purpose now that your caring role  has gone. 

Grieving is not always about experiencing negative emotions. You may also feel joy or happiness. What you feel and how long you feel it for will vary from person to person. There are no rules for grieving. We all react in our own way and in our own time. 

Following a death, you may feel shocked  and vulnerable: 

Try to avoid making any major decisions. 

Acknowledge your feelings.

Arrange for support around emotional events, such as birthdays or anniversaries. 

Talk to your doctor if you feel overwhelmed, have feelings of depression or feel physically unwell. 

It will take time to adjust. If you are  finding it difficult, it may be useful to  talk to a professional. Speak to your doctor or call the National Dementia Helpline  on 1800 100 500. 

Getting back on your feet 

It can be hard to move on with your life after  your caring responsibilities change or the person you love has died. But the time will come when you are ready to re-establish your own life and move forward. 

Take your time. The length of time needed  to adjust varies from person to person.

Be patient. Do not try to rush the process. 

Accept help. Other people can support  you and let you express your feelings,  reflect and talk. 

Share your experience 

Sharing your feelings among family and friends can be beneficial for everyone. 

Remember the person. Talk about earlier times before dementia affected them. 

Celebrate the person with family and friends. Many people find this helpful on birthdays or anniversaries. 

Re-establish your social networks. Start  to see old friends again or look at making  new friends. 

Keep trying. You may not feel confident at first. It can be difficult to make decisions,  talk about ordinary things or cope with  social gatherings. But do not give up.  

Your confidence will gradually return.

 


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